Lack of traffic leads to Mediacom closing Currituck office

By on June 9, 2018

A lack of foot traffic has led The cable television and internet provider for mainland Currituck County to close their customer service office in near the courthouse at the end of the month.

After one of two customer service representatives assigned to the office left, Kim Mason, N.C. Director of Operations for Mediacom, said they conducted a study of the amount of business at the office on Caratoke Highway.

“We reduced it to part-time to see if that made a difference, if the traffic increased if it was open just certain days of the week,” Mason said.

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Earlier this year, the Currituck office started opening only Tuesday and Thursday. It is Mediacom’s lone satellite office in their service territory that stretches across much of northeastern North Carolina.

The company’s main office is in Plymouth, and an equipment depot is located in Edenton.

“With the reduced staff it was difficult to keep it open all the time,” Mason said. “There was hardly any foot traffic. They registered no customers coming in for several days at a time.”

Mason noted that nearly all their customers pay their bills either online or via mail.

“Anyone who needs to pay their bills in cash may do so at any Western Union location, and we have service techs in the area daily to handle service issues, equipment swaps and pickups as well as UPS options,” Mason said.

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Mediacom covers a majority of the mostly-rural northeastern North Carolina, including all or part of Currituck, Camden, Perquimans, Chowan, Washington, Tyrrell, Beaufort, Bertie, Martin, Northampton and Halifax counties.

These same counties have some of the worst broadband internet coverage in the country, with dial-up speeds at best in many places.

Besides the cable companies, Centurylink is the only other provider in much the eastern North Carolina of what the telecommunications industry classifies as high-speed internet service.

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Mason noted that Mediacom has upgraded their service offerings over the last several years, and now provides one gigabit broadband speeds to residential customers.

“Creating true gigabit communities across our national footprint was a central component of the 3-year, $1 billion capital expenditure plan announced by Mediacom in 2016,” Mason said. The company launched video-on-demand services at the end of April.

“We are always investing in our infrastructure and adding new areas,” Mason said. “We are currently building out areas in Moyock where service was not previously offered.”

Currituck officials were taken by surprise when told by The Outer Banks Voice about the Mediacom office closing.

“There is very little communication between the county and Mediacom,” said County Manager Dan Scanlon.

Scanlon noted a company representative would attend Currituck Board of Commissioners meetings at least once a quarter to provide an update on services or answer any questions, but that had not happened for some time.

Mason said she would be happy to meet with local leaders and civic organizations anytime to address their concerns and talk about their offerings.

Comments

  • Mediacom sucker

    Current speeds in Currituck ARE slower than DIAL UP! What a crock. At least you can generally watch TV but that is all a bunch of junk. Let the boss know that 50m is a long way from !00M or the never seen by anyone, 1G .

    OWNER
    Rocco B. Commisso

    EMAIL
    chairmanandceo@mediacom.com

    Sunday, Jun 10 @ 7:10 pm
  • Kim Mason

    If you have a service issue such as not getting your speeds, please call and schedule a service appointment. Customer service is 855-633-4226. We will be more than happy to find out what is going on.
    You can also email me at kmason@mediacomcc.com

    Monday, Jun 11 @ 8:47 am
  • John Kleis

    the damn thing is closed half the time.

    Tuesday, Jun 12 @ 3:46 pm
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