Charter announces all digital channels, higher internet speeds

By on February 19, 2014

Charter_logoCharter Communications says customers in North Carolina and eastern Virginia will have access to more than 200 high definition channels, better picture quality and faster Internet speeds as the company moves to an all-digital network throughout the first half of 2014.

“By removing outdated analog signals, we regain bandwidth in our network, enabling us to provide more HD channels and open the door to faster Internet speeds and future innovation,” Charter President and CEO Tom Rutledge said in a statement. “This upgrade speaks to the fact that Charter is providing our customers with the very best products at the very best value and we’ve invested more than $2 billion in our fiber-rich network to make that happen.”

Once the all digital upgrade is complete for all customers, Charter will double residential Internet speeds from 30 Mbps to 60 Mbps at no additional cost, the company said.

The North Carolina and Virginia all-digital upgrade is scheduled for mid-January and will run through early spring, with groups of customers transitioning to an all-digital on a rolling basis.

As part of this upgrade process, customers must take action by acquiring Charter-issued digital set-top boxes for each of their televisions.

More than 90 percent of Charter customers in North Carolina and Virginia have adopted digital devices for at least one television in their homes. With the use of set-top boxes, Charter customers will gain Video On Demand (VOD) access for every television in their home. Charter offers more than 12,000 VOD options, including more than 3,000 in HD.

Customers can receive one or more digital boxes at no cost for one, two or five years, depending on the customer’s programming package and other qualifying factors. Customers can obtain digital boxes through direct shipment to their homse by calling 1-888-438-2427 to request a self-installation kit, or pick up equipment at a nearby Charter Store.

The Charter locations on the Outer Banks is 2400 S. Virginia Dare Trail, Nags Head.

Charter is communicating with customers about their scheduled upgrade date via direct mail, bill messages, outbound calls, and messages that will appear on their television set prior to the cutover.

Charter has already completed all-digital upgrades in several markets, including parts of Michigan, Missouri, Texas, California, South Carolina and Massachusetts. The company plans to complete the upgrade across its 29-state footprint by the end of 2014.

Customers may visit or call 1-888-GET-CHARTER (1-888-438-2427) for more information.

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